At ACL Furniture, we value your satisfaction with your purchase above all else. If, for any reason, you find yourself less than satisfied with your item, our returns policy is designed to ensure a hassle-free process.
Upon delivery of your item You have a 30-day period to return the item for any reason, provided it remains undamaged. Your consumer rights are fully protected through compliance with the Distance Selling regulations.
Upon delivery please inspect your item thoroughly, if you have an issue with the item for any reason contact us and send the product back with the same courier at no extra cost.
Should you choose to return the item after the initial delivery, there are two options available. You can cover the return shipping costs and arrange your own courier (please forward any delivery details), or more conveniently utilize our collection service, which incurs a standard fee. The collection fee varies depending on the size of the item (usually same cost as original delivery).
We are committed to keeping these costs as low as possible, as a testament to our profound respect for your rights. We kindly request that you ensure the returned items are in unused and perfect condition. This practice allows us to maintain the high quality of our products and uphold our commitment to your satisfaction.
Customer care is of utmost importance to us at ACL Furniture, and we're dedicated to ensuring that your experience with us is nothing short of excellent.
Have an Item to return?
If you have an item you would like to arrange a return or discuss your options after delivery please get in touch were happy to help .